Return policy

1. Return Policy.
- ACS Vietnam Trading Co., Ltd. would like to inform our customers about our return and exchange policy as follows:

- Customers can still return goods and cancel the contract of deferred payment. The return of device and equipment will be in accordance with the return and exchange policy of all our partners such as Dien May Xanh, Cho Lon, Nguyen Kim ...

- Contract liquidation fee is calculated as follows:

+ In the first 14 days: No cancellation fee.

+ After 14 days: Customers contact the company's hotline 028 5445 3800 for the exact amount.

2. Refund Policy.
- In case you have successfully purchased & paid online, but have left money, or returned the product, we will refund the card you used to pay, within the following time limit:

- For ATM cards: Time for customers to receive a refund from 7-10 days (except Saturdays, Sundays and holidays.) If the money is not received by the above time, we will support bank contact of customers to solve.

- For Visa / Master card / JCB cards: Time for customers to receive a refund of 7-15 days. If over time the customer does not receive the money, the customer contact the bank to resolve.

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