I. REGULATIONS AND FORM OF PAYMENT
PAYMENT THROUGH
Collection systems such as: WORLD MOBILE STORE / GREEN ELECTRICAL / fpt OR
OTHER PAYMENT CHANNELS like: momo, payoo, truemoney OR
via stk ACS:
When paying customers only need:
+ Provide the contract number
+ Cashier announces the amount to be paid
+ Pay the cashier
+ Receive payment receipt, check the contract number, payment amount and save carefully ..
*** Note:
- Please pay before the 2nd of every month to avoid incurred late payment penalty fee.
- Please retain the receipt for payment.
- Please provide correct payment information.
II. SHIPPING POLICY
When paying with deferred purchase at ACS, customers will pay the following fees:
Application fee (applied depending on case)
Fee for buying goods with deferred payment (depending on subjects and in-store promotions)
Late payment penalty = 5,000 VND / day starting from the 3rd
Customers pay before the 10th of every month: late fee penalty = 0
Customers pay from the 10th of every month: late fee penalty = 35,000 VND + 5,000 VND for each subsequent day of late
Fee collected at home (if customers need)
III. RETURN POLICY
1. Return and exchange policy
Please contact customer service or
- ACS Vietnam Trading Co., Ltd. would like to inform our customers about our return and exchange policy as follows:
- Customers can still return goods and cancel the contract of deferred payment. The return of device and equipment will be in accordance with the return and exchange policy of all our partners such as Dien May Xanh, Cho Lon, Nguyen Kim ...
- Contract liquidation fee is calculated as follows:
+ In the first 14 days: No cancellation fee.
+ After 14 days: Customers contact the company's hotline 028 5445 3800 for the exact amount.
2. Refund Policy.
- In case you have successfully purchased & paid online, but have left money, or returned the product, we will refund the card you used to pay, within the following time limit:
- For ATM cards: Time for customers to receive a refund from 7-10 days (except Saturdays, Sundays and holidays.) If the money is not received by the above time, we will support bank contact of customers to solve.
- For Visa / Master card / JCB cards: Time for customers to receive a refund of 7-15 days. If over time the customer does not receive the money, the customer contact the bank to resolve.
IV. INFORMATION PRIVACY POLICY
ACS Vietnam Trading Company Limited / ACS Trading Vietnam (ACSTV) - a member company of AEON Groups - respects the privacy and values the relationship we have with you. Therefore, we handle your personal data responsibly and we want you to know how we collect, use and disclose your data. This Privacy Policy describes our practices regarding your data (as defined below) that we collect in the following ways:
1. PERSONAL DATA
"Personal Data" is data that identifies you as an individual or relates to personally identifiable information.
Personal data includes:
Name
Mailing address (including billing and shipping addresses)
phone number
Email address
Credit and debit card numbers
Your profile photo or other photo
Social media account ID
Information about Adverse Events about you
Other information such as your age, country or pet name when it is linked to you
Your interests (such as topics for which you request data or show interest)
1.1. Collect personal data
We and our service providers collect Personal Data in a variety of ways through the Services
- For example, we collect Personal Data through the Services, when you sign up for newsletters, register for an account, create a profile or make a purchase.
1.2. Use of personal data
We and our service providers use Personal Data for legitimate business purposes when we interact with our customers, the public, our experts and our customers.
1.3. Interact with customers and the Public
We use Personal Data when interacting with Customers and the Public for the following purposes, including:
Provide the Service and make your request.
- To respond to your inquiries and fulfill your request, when you contact us through one of our online contact forms, by phone or by other means, such as when you Send us questions, suggestions, compliments or complaints.
Provide you with information about our products and / or other marketing materials.
- To send you marketing related emails, with information about services, products and other news about us.
Analyze Personal Data for business reporting and provide personalized services.
Allow you to participate in sweepstakes, contests or other promotions.
- We may offer you the opportunity to participate in sweepstakes, contests or other promotions.
- Some of these promotions have additional rules regarding information regarding how we will use and disclose your Personal Data.
Aggregate and / or anonymous Personal Data.
- We may aggregate and / or anonymize Personal Data so that data will no longer be considered Personal Data. We do so to create other data for our use, which we may use and disclose for any purpose.
1.4. Use and other disclosures
We also use and disclose your Personal Data when necessary or appropriate:
To comply with applicable laws and regulations.
To cooperate with public and governmental authorities.
To coordinate with law enforcement.
In connection with the sale, reorganization, joint venture or other business transaction, in which we have a legal right to disclose or transfer your Personal Data to a third party.
For other legal reasons, such as enforcing our terms and conditions or protecting our rights, privacy, safety or property and / or its subsidiaries or affiliates by you, you or others.
The use and disclosure of your personal data may occur outside of your country of residence.
2. OTHER DATA
"Personal Data" is any data that does not disclose your specific identity or is directly related to personally identifiable information:
Browser data and device
Application usage data
Data is collected through cookies, pixel tags and other technologies
Demographic data and other data provided by you do not disclose your specific identity
The data has been aggregated in such a way that it no longer reveals your specific identity
Certain Other Data will be treated as Personal Data in some countries. If we are required to process Other Data as Personal Data in accordance with applicable laws, we will use and disclose that data for the purposes we use and disclose Personal Data. , as detailed in this Privacy Policy.
2.1. Collect other data
We and our service providers may collect Other Data in a variety of ways, including:
Through your browser or device
Some data is collected by most browsers or automatically through your device, such as Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, manufacturer and device model, language, type and Internet browser version, name and version of the Service (such as the Application) you are use.
Through the use of Your Application
When you download and use an Application, we and our service providers may monitor and collect Application usage data, such as the application date and time on your device. Access our servers and what data and files have been downloaded to the App based on your device code.
Use of cookies
Cookies are pieces of data stored directly on the computer you are using. Cookies allow us to collect data such as browser type, service time, visited pages, redirected websites and other traffic data.
Currently, we do not respond to browser tracking signals. If you do not want data collected through the use of cookies, most browsers allow you to automatically refuse cookies or choose to refuse or accept a specific cookie (or cookies) from a site. specific web. However, if you do not accept cookies, you may encounter some inconvenience in using the Services. You may also not receive advertisements or other offers from us that relate to your interests and needs.
3. SECURITY
We seek to use reasonable organizational, technical and administrative measures to safeguard Personal Data within our organization. However, no data transmission or storage system is 100% guaranteed. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately by contacting us through our Customer Service Center.
4. CHOICE AND ACCESS
4.1. Your choices regarding the use and disclosure of your Personal Data
We provide you with choices regarding the use and disclosure of your Personal Data for marketing purposes.
Can you choose?
Receive electronic information from us: If you no longer wish to receive marketing-related emails, text messages or SMS messages from us, you may opt out by following the instructions included in each Such messages or by contacting the Customer Care Center.
5. STORAGE TERM
We store Personal Data until you receive a removal request from you provided that you have completed all purchases with us or after the promotion you have completed. . However, in some cases we must comply with a legal obligation for a certain period of record retention before we can delete records at your request.
6. ADULTS CHILDREN
Unless otherwise specified, the Service may not be directed to minors in accordance with applicable law. If you provide us with the Minor's Personal Data, you represent that you have the appropriate authority to do so and you can prove that right to us upon request.
7. LEGAL AND BORDER TRANSFER
Your Personal Data may be stored and processed in any country where we have facilities or where we invite service providers to participate and, by using the Services, you understand that your Personal Data will be transferred to countries outside your country of residence, so that businesses may have data protection rules that are different from those of your country. In certain cases, courts, law enforcement, regulatory agencies or security agencies in other countries may have access to your Personal Data.
8. THIRD PARTY PAYMENT SERVICES
We may use third party payment services to process payments made through the Service. If you wish to pay via the Service, your Personal Data will be collected by that third party and not by us and will be subject to a third party privacy policy, rather than this Privacy Policy. . We have no control over and are not responsible for the collection, use and disclosure of this Third Party Personal Data.
9. CONTACT
If you have any questions about this Privacy Policy, please contact the Customer Care Center at the information:
Phone number: +84 028 5445 3800
Email: acs.cs@acsvietnam.com.vn
Address: 246 Cong Quynh, Pham Ngu Lao Ward, District 1, Ho Chi Minh City, Vietnam
WEBSITE OWNER INFORMATION
Information about the website owner (e.g., footer page), including:
- Name of unit: ACS Vietnam Trading Co., Ltd.
- Address: 246 Cong Quynh Street, Pham Ngu Lao Ward, District 1, Ho Chi Minh City,
- Phone: (028) 54453800
- Email: acs.cs@acsvietnam.com.vn
- Number of business license: 0305732706
- Date of issued: August 16, 2019 (14th change)
- Issued by: HCMC Department of Planning and Investment